Return and Refund Policy

All purchases are refundable within 7 days. If you would like to request for a refund, have any queries or complaints about any products received, you may contact us via our email at hello@lucidwellness.com.my

Delivery & Shipping Policy

Delivery Charges

There are currently no delivery charges. However, delivery charges may apply in the future according to standard postage rates, product weight and locations.

Standard Delivery Times

  1. Our delivery order confirmation time is set before 12pm from Monday to Friday (excluding public holidays). Any orders made after 12pm is will be processed on the next working day.
  2. Our delivery times for orders are as follows:
    • Peninsular Malaysia: 7 – 8 working days.
    • Sabah & Sarawak: 8 – 10 working days.
    • Overseas: 10 – 14 working days.
  1. Orders are dispatched and delivered by our designated couriers from Monday to Friday, excluding weekends and public holidays.

There is strictly no refund for shipping and handling charges.